Law Enforcement Requests

This platform is committed to providing safe, efficient, and compliant financial services in accordance with the laws and regulations of the countries and regions where it operates. In order to protect the legitimate rights and interests of users and effectively cooperate with the investigation work of law enforcement agencies, this "Law Enforcement Request Instruction Document" is hereby formulated.

Acceptance Criteria

We will only respond to requests sent by authorized law enforcement officers. In the case of cross-border law enforcement matters, international law enforcement agencies are required to provide an official request letter, stating the background of the case, the legal basis, the types of data required, and the time range of the request. The request letter should be accompanied by the official certification documents of the law enforcement agency.

Information Requirements

When law enforcement officers send an email to the law enforcement docking email address, they should clearly state the assistance needs and ensure that sufficient and detailed information is provided to ensure the proper handling of the request. The email should include at least the following materials:

1. The accurate name of the law enforcement agency;
2. The case-filing decision of the relevant case;
3. A written law enforcement request with the official seal (such as a notice of assistance in evidence collection, a notice of assistance in freezing, etc.);
4. The work certificates of at least two law enforcement officers;
5. A description of the case situation related to the assistance needs and a fund flow chart. The fund flow chart should clearly depict the path of the transaction traced back to KTX and can be provided in the form of a written description or an electronic spreadsheet;
6. Information about the relevant KTX users (i.e., "users involved in the case"), including but not limited to the username, user ID, registered email address, transaction hash, transaction address, wallet address, etc. Any information that can help identify the identity of the users involved in the case should be provided.

The platform will conduct a strict review of law enforcement requests to ensure that they comply with relevant legal requirements and carry out internal and external confirmation work. After receiving a law enforcement request, the platform will usually complete the internal investigation within 5 to 15 working days, and then provide the data according to the request, and the provided data will only cover the content explicitly required by the law enforcement request. In addition, the platform will retain the records of law enforcement requests for subsequent review.

Email Sending Suggestions

To improve the efficiency of request processing, it is recommended that law enforcement officers use a government official domain name email address (gov domain name email address) to send requests to the email address: support@ktx.com;

If a personal email address is used, authorization must be obtained through a government official domain name email address. The platform will prioritize the response and processing of requests related to such emails to speed up the review process.

Asset Freezing

For emergency situations, such as the urgent need to freeze the stolen assets of the victim or when there is a risk of death or serious personal danger to personnel, please clearly mark "Urgent Request" in the subject of the email. The platform will initiate an expedited processing procedure according to the actual situation to ensure a timely response;

If the execution of the request involves the freezing or confiscation of the assets of the users involved in the case, the platform will strictly keep it confidential and will not disclose to the users involved in the case that the relevant actions have been carried out in accordance with the request of the law enforcement agency. However, in certain circumstances, the consent of the law enforcement agency may be sought in advance before disclosing to the users involved in the case the reasons for the account freezing and/or asset confiscation.

Asset Recovery

The platform only recognizes the decision on asset return made by a legitimate judicial institution (such as a court judgment), and does not recognize requests for asset return/recovery made solely by a law enforcement agency. Before executing the asset return, the platform will require the provision of official documents to verify the identity of the authorized officer handling the asset return, and the specific document requirements will be explained in detail before the asset return.

Data Security

Law enforcement agencies should undertake to keep strictly confidential the platform data obtained during the assistance process, and use it only for the purpose of this law enforcement, and shall not disclose it to any third party. After the law enforcement operation is completed, the sensitive data related to the platform should be properly handled or destroyed in accordance with relevant regulations. If data leakage occurs due to the reasons of the law enforcement agency, the law enforcement agency shall bear the corresponding legal responsibilities.

Feedback Mechanism

After the platform completes the internal investigation or executes the relevant assistance tasks, it will promptly feedback the results to the law enforcement agency. The feedback content includes the information obtained during the investigation process, the situation of asset freezing or handling, etc. The feedback will be in the form of a written report and sent through the agreed secure channel between the two parties;
After receiving the feedback, if the law enforcement agency has further needs or questions about the feedback results, it should contact the platform within 7 working days to facilitate communication and coordination of subsequent work between the two parties.

Measures for Handling Violations

If it is found that the law enforcement assistance needs are not related to the case of the provided documents, or there are situations such as the forgery of the identity of law enforcement officers, the platform will immediately refuse to provide assistance, report to the relevant regulatory authorities, and at the same time take other legal measures in accordance with the law to seriously investigate the legal responsibilities of the responsible persons.