If you have forgotten your password, please follow these steps to reset it:
Access the Login Page
- Open our trading platform website and navigate to the login page.
Click "Forgot Password"
- Find and click the "Forgot Password?" link below the login form.
Enter Your Email
- Address Enter the email address you used during registration, then click the "Next" button.
Check Your Email
- Check your inbox (including spam or junk folders) for an email containing a password reset link.
Reset Your Password
- Copy the verification code from the email and enter it on the verification page of the platform. Set a strong password with 8-20 characters, including uppercase letters, lowercase letters, numbers, and special characters.
Confirm Reset
- Re-enter your new password to confirm, then click the "Confirm" button.
Log In
- Once your password is successfully reset, you can log in to your account with the new password.
Important Notes
- Email Security: Ensure your registered email is secure, as the password reset code will be sent to this address.
- Password Strength: Choose a strong password that is difficult to guess and update it regularly for better security.
- Avoid Phishing Emails: Only click links from official domain emails to prevent phishing attacks.
#FAQs
Q: What if I don’t receive the password reset email?
A: Check your spam or junk folder. If you still can’t find it, try resending the reset link or contact our customer support team.
Q: How long is the password reset link valid?
A: The password reset link is usually valid for 24 hours. If it expires, you’ll need to request a new one.
Q: Can I reset my password using other methods?
A: Currently, password reset is only available through the registered email. If you can’t access your email, please contact our customer support for assistance.
Contact Us
If you encounter any issues, feel free to contact our support team:
Live Chat Support: Visit the "Contact Us" section at the bottom of our website.
Customer Support Email:support@ktx-support.zendesk.com
We are always here to help!