Why Do You Need Google Authenticator?
Binding Google Authenticator significantly enhances your account security by enabling two-factor authentication (2FA), effectively preventing unauthorized access.
Binding Steps:
1. Download Google Authenticator
- Ensure that the Google Authenticator app is installed on your mobile device. You can download it for free from the Google Play Store or Apple App Store.
2. Log into Your Account
- Use your email and password to log into our trading platform.
3. Go to Security Settings
- Navigate to the Personal Center page.
4. Enable Two-Factor Authentication
- Follow the on-screen instructions and select "Bind Google Authenticator."
5. Scan QR Code or Manually Enter Key
- Open the Google Authenticator app and scan the QR code displayed on the platform.
- Alternatively, you can manually enter the provided secret key into the app.
6. Verify the Binding
- Google Authenticator will generate a 6-digit temporary code.
- Enter this code on the platform to complete the binding process.
Important Tips
- Device Security: Ensure that the device with Google Authenticator installed is secure to prevent unauthorized access or loss.
- Regular Backup: If you change your phone, back up your Google Authenticator accounts beforehand or rebind the verification codes.
FAQs
Q: What should I do if I lose my phone?
A: Contact customer support as soon as possible.
Q: Can I bind multiple accounts to one Google Authenticator app?
A: Yes, you can add multiple accounts in a single Google Authenticator app, and each account will have a unique verification code.
Q: What if the verification code is not working?
A: Check if your device's time settings are accurate, as Google Authenticator relies on the correct time to generate codes. If the issue persists, contact our support team.
Contact Us
If you encounter any issues, please reach out to our support team:
Live Chat Support: Visit the "Contact Us" section at the bottom of our website.
Customer Support Email: support@ktx-support.zendesk.com
We are always ready to assist you!